Customer Services
Reserves
Circulation
Interlibrary Loan
Library Policies
Support for Distance Learners
Hours
-->FAQs Many of the answers to questions you might have about Randall Library can also be found in the following resources:

Using Randall Library (PDF file) | Library Lingo | Help Page

1. How do I create my PIN number?
2. What else do I need to register for?
3. How do I renew a book?
4. How do I access databases or course reserves from off campus?
5. How do I get a book, article, or other materials from another library? Use UNCW's ILLiad, our Interlibrary Loan service, log on here.
6. How do I find a video?
7. What is netLibrary and how do I use e-books? - page unavailable, please ask a librarian!
8. How can I request that specific materials be ordered for the library?
9. How do I check out a laptop at Randall Library? Student ID required
10. Where can I find the material that my professor says is on reserve? All reserve materials are listed in ERes, the library's course reserve system. You may search the course reserve materials by choosing Reserves from the library homepage or by clicking here
11. How do I get help with course reserves? Contact a librarian by clicking here.
12. Where is the General Collection?
13. Where can I make copies?
14. Where can I send and receive a FAX?(Campus Post Office)
15. Where is there a phone that I may use?
16. Where can I park if I am a visitor?
17. What do I need to open an Electronic Reserve page? You'll need Adobe Acrobat Reader. Download for free here.
18. When is the ITSD Computer Lab open? Click here or call 962.4357
19. Who can use UNCW InterLibrary Loan/ILLiad service? UNCW Faculty, Staff, and Students.
20. Who do I contact if I have problems with or questions about UNCW ILLiad? Contact the ILL office by calling 962.3273/7005.
21. How can I search for Audio books (books on tape or CD)?
    Search by subject "Audiobooks" or for fiction, search by subject "Oral interpretation of fiction." Poetry books on tape/CD can be searched by subject "Oral interpretation of poetry."

FAQ for Faculty (also see Services for Faculty)

1. How do I put readings on Reserve?
2. How do I schedule a Library Instruction session?
3. How do I order books, videos, or other materials for the library?
4. How do I keep up with literature in my field?
5. How do I get a book, article or other material from another library?
6. How do I request Document Delivery of articles and books in Randall Library?
7. What passwords will I need for the library?

Last Update: August 14, 2007